FAQs
Frequently Asked Questions
What’s Your Shipping Policy?
Find our complete shipping policy HERE
What Is Your Return & Refund Policy?
Find our complete return/ refund policy HERE
What If I Pre-Order a Product?
Pre-ordered items will ship as soon as they're available. You'll receive a tracking email once your order ships. Payment is collected at checkout to reserve your item.
Can I Cancel or Change My Order?
Orders cannot be changed or canceled once placed. Please double-check your order before completing checkout.
Where Is My Order / Tracking Says Delivered But I Don’t Have It?
Once your order ships, you’ll receive an email with tracking information.
After your package has shipped, any delivery issues must be resolved with the shipping carrier.
We are not responsible for lost, delayed, or damaged packages once they leave our facility.
How Can I Contact You?
We respond to all messages within 48 business hours.
Email us at products@britewhitesolutions.com for product or order questions.
For service-related inquiries, contact info@britewhitesolutions.com.
Is Brite Foam Pro Safe for All Surfaces?
Yes! It’s safe for most household surfaces, including countertops, appliances, sinks, and bathroom areas. Always spot-test first on delicate or specialty materials.
Do You Offer Gift Cards?
Yes! Our gift cards are digital and delivered via email. They can only be used for products on this website — not valid for cleaning services.